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Posted by: Alban Caterpillar on Sep 13, 2017


Manassas, VA

Job Description:

Overview: Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Dispatcher, Power Systems for our Manassas branch.

Responsibilities: The Dispatcher, Power Systems is responsible for dispatching, coordinating and monitoring service activities. Coordinates service with customers via phone or e-mail in a professional manner, prioritizing according to urgency. Determines level of response required and schedules appropriate employees to perform the service. Ensures parts orders are complete prior to scheduling the service. Monitors service activities throughout the day, advising customers on repair status and notifying Field Service Supervisor of any issues in a timely manner. Creates new service and sales requests in CRM system. Opens and closes service work and parts orders. Monitors work flow for certified payroll requirements and coordinates with Legal department to ensure compliance. Works with customer on billing authorizations and other related documentation. Provides after hours on call support on a rotating weekly schedule. Maintains appropriate records, files, documentation, etc. Performs various other duties as assigned.

Qualifications: Minimum of three years of dispatching experience in the automobile and/or a related industry. Experience in the Electric Power Generation industry preferred. Must have exceptional attention to detail, be well organized and have the ability to prioritize workload to meet competing demands. Must be a strong communicator with excellent verbal, written and customer service skills. Must be proficient with MS Office products.


Medical, Dental, Vision and 401(k)

Employment Authorized
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.

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About Alban Caterpillar

Alban Caterpillar is the exclusive Caterpillar dealer for Maryland, Northern Virginia, Southern Delaware, and the West Virginia Panhandle. Alban sells and supports the full line of Caterpillar equipment. Enjoy the security and career advantages of a financially strong company with excellent benefits.

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