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Posted by: Alban Caterpillar on Sep 13, 2017


Elkridge, MD

Job Description:

Overview: Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Service Manager, EPG for our Elkridge branch.

Responsibilities: The Service Manager is responsible for managing the EPG Shop and Field Service to ensure an efficient and profitable operation that supports division and Corporate objectives. Plans, develops and organizes an effective work force that provides service for projected sales volume, profit and customer satisfaction. Manages Shop and Field Service by monitoring and controlling Labor and Parts to meet required profit objectives. Ensures productive scheduling and dispatching of all Service Technicians directly or through subordinate staff as required. Provides technical assistance for Service, Sales and Parts departments when necessary. Effectively communicates with Service Supervisors on status of work in assigned areas.
Develops and manages employees' growth through mentoring and training. Establishes a culture of professionalism, open communication and high sense of urgency for Customers. Performs various other duties as assigned.

Qualifications: Minimum of seven years of Technical experience in Electric Power Generation and a minimum of four years of Management experience; Bachelor's Degree in Business or related field preferred. Must have Technical and working knowledge in the operation and repair of Generators, Switchgears, UPS and ATS as well as Natural/Propane Gas and Diesel engines. Must be proficient with Microsoft Office products. Experience with Caterpillar software programs preferred. Must have exceptional leadership, conflict resolution and negotiating skills. Must have excellent communication, Customer Service and time management skills. Must be willing to travel.

Medical, Dental, Vision and 401(k)

Employment Authorized
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.

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About Alban Caterpillar

Alban Caterpillar is the exclusive Caterpillar dealer for Maryland, Northern Virginia, Southern Delaware, and the West Virginia Panhandle. Alban sells and supports the full line of Caterpillar equipment. Enjoy the security and career advantages of a financially strong company with excellent benefits.

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