Posted by: Alban Caterpillar on Oct 11, 2017
Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for an Shop Supervisor for our Dulles branch.
The Shop Supervisor is responsible for directing and supervising the activities of the Shop Technicians by performing the following duties: Ensure all technicians follow safe work practices without exception. Coordinate and monitor new and in-progress shop work. Open, close work orders and order parts. Maintain good customer relations through communication and continual contact. Address customer concerns and disputes and resolve in timely manner. Develop quality control procedures and repair processes to ensure the highest quality of customer service is provided. Monitor scheduling of workload for shop. Oversee work order closing process. Review work orders for accuracy and completeness and the appropriateness of parts and labor. Perform various other duties as assigned.
Minimum of five years of experience in the Heavy Construction Equipment Industry and strong mechanical knowledge. Minimum of three years of supervisory experience. Must have the ability to read and interpret documents such as safety rules, procedure manuals and operating and maintenance instructions. Must be able to speak effectively before groups of customers or employees and write routine reports and correspondence. Must have excellent verbal, written and customer relations skills and be proficient with Microsoft Office Products. Must be organized and able to prioritize, manage and delegate work.
Medical, Dental, Vision and 401(k)
Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.
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