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Posted by: FCi Federal on Oct 11, 2017


Overland Park, KS

Job Description:

General Clerk III / Workload Lead - 1st Shift
Overland Park
FCi Federal delivers essential operations management and professional services to federal Government agencies. We apply proven processes and an innovative approach to performance, supporting the consistent delivery of the highest quality experience to the agencies we support and to the people who count on critical Government services.

FCi Federal han opportunity for a General Clerk III / Workload Lead on the 1st Shift to join our team supporting our program in Overland Park location. The hours for the 2nd shift are 6:00am to 2:30pm.
As a General Clerk III / Workload Lead at FCI Federal, you will multi-task and interact with supervisors, peers, clerks and our government client.

Essential duties and responsibilities for the GCIII position include:
Assisting in a variety of administrative matters (as assigned by the supervisor) Maintaining a wide variety of records (stored manually and electronically) Verifying statistical reports for accuracy and completeness Compiling information as required for reports and statistical purposes Providing guidance to clerks in accordance with the SOP, in process specific procedures Coaching and assisting clerks in process improvement Making recommendations to supervisor for re-training of team personnel based on established quality/productivity criteria Handling day to day duties as assigned by supervisor Verifying data and making computer updates Serving as a technical expert for processes Adhering to all contract policies and procedures Leads are under general supervision.
The Basic Qualifications for this position are as follows:
Must be a U.S. citizen and able to obtain and maintain an Office of Security and Investigations (OSI) background check and Moderate Risk Public Trust (MRPT) suitability determination Strong command of the English language both verbally and written Good interpersonal and communication skills Minimum Experience, Education and Licensure:
Associates Degree. Three years of related work experience may be substituted for the degree requirement. Three years or more related work experience
Minimum Knowledge, Skills and Abilities:
The position is considered a production lead position and requires subject matter knowledge and judgment to complete assignments using applications applicable to the team's assigned task. Subject matter knowledge regarding Teleview, CLAIMS, and the NFTS are a must. The GCIII must have a general knowledge of National Business Center processes and a thorough knowledge of the basic functional steps required for most of those processes. Must have the ability to accurately communicate questions and answers Demonstrate a professional work ethic Administrative and organizational skills Basic Computer skills Work Environment:
This job is mainly performed in an office environment but may also include warehouse and file operations environments.
Physical Demands:
Ability to perform repetitive tasks such as: lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading. Ability to lift and transport up to 45 lbs. and push large carts FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation or gender, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.

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About FCi Federal

FCi Federal is a unique government services provider. We save agencies millions of dollars by taking on work that would be far more expensive for them to do themselves. Moreover, our work with law enforcement agencies and immigration plays a critical role in protecting our nation’s borders.

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