Posted by: PenFed on Dec 19, 2017
Senior Manager, Mortgage Servicing Projects and Mergers
PenFed is hiring a Senior Manager, Mortgage Servicing Projects and Mergers in our Plano Mortgage Center in Plano, TX. The primary purpose of this job is to develop business strategies, processes and procedures and partner with department managers, development teams, field support resources, customers, and vendors to support tactical and strategic goals. Additional responsibilities include managing the mortgage Mergers/Acquisitions and Service Release Team.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Evaluate and acquire new vendor partnerships which will support the business tactical and strategic goals.
Manage Vendor Performance by establishing and administering a Vendor scorecard.
Design and coordinate operational change management (procedures, technologies, etc.) and communications with internal departments or customer groups.
Improve departmental and cross-departmental processes and procedures by identifying gaps, ambiguities, inconsistencies, etc., and work with management and other stakeholders to gain alignment.
Support integration projects.
Serve as Liaison between Mortgage Servicing Departments and Mortgage Transformation team.
Manage Mergers/Acquisitions and Servicing Release Team.
Participate on organizational merger team and reviews loan policies, procedures and guidelines to ensure credit union is not at risk with practices or procedures from third party.
Ensure integration of mortgage assets into PenFed servicing systems to ensure accurate, timely and compliant integration of portfolios.Responsible for leading activities on Servicing Released portfolios to ensure all timelines are met and coordinate with all areas of Servicing to ensure a timely and accurate transaction
Responsible for project deliverables, tactical execution plans, as well as manage rollouts of, large training initiatives associated with business development or changes. Escalate gaps and barriers to management immediately and recommend solutions to mitigate risks of non-delivery.
Define and share vision of success with key stakeholders and employees to create buy-in and support, emphasizing the need to achieve alignment with all segments of the bank.
Identify potential barriers to success and develop alternatives for overcoming barriers.
Work across teams and departments to create and manage execution of process improvement initiatives and operational skill-based training plans.
Responsible for developing and communicating project status reports, including forecasts of delivery dates, resource requirements and dependencies, tracking project success metrics, and developing and adhering to Merger/Acquisition and Servicing Released transaction timelines.
Individual success metrics for the role include delivering projects on time and on scope, as well as satisfaction ratings of key stakeholders and partners.
Education and Experience
Equivalent combination of education and experience is considered.
Bachelor's Degree in economics, finance, statistics or related field required.
Minimum of five (5) years' of experience in product or project management, corporate leadership development, business consulting, or process improvement is required.
Minimum of ten (10) years' in a supervisory role managing people is required.
This position will directly supervise employees.
Licenses and Certifications
There are no additional certifications required for this position.
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Limited travel to various worksites is required.
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.
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