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Posted by: PenFed on Dec 19, 2017


Flower Mound, TX

Job Description:

Social and Digital Content Manager

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed) is looking for a Social and Digital Content Manager at our Flower Mound, Texas office.


The primary purpose of this job is to take responsibility of our content marketing strategies including social media management, social advertising, blogging, text and video content creation, reputation management and new media resulting in lead generation.

Our ideal candidate is a creative marketing professional, preferably with a strong writing background. This individual should be able to develop engaging content to attract and retain customers. For this position, it's also essential to be up-to-date with new technologies, marketing trends, and a passion for creating company and customer culture.

For this role, the incumbent should also have a deep understanding of social media advertising and its management, how different social networks operate as well as a strong knowledge of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) for online content.

Ultimately, the ideal candidate should strengthen our online presence and increase our brand awareness and culture through effective social media/content strategies, Social/PPC/SEM ad campaigns, client engagement, and quality lead generation.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Design and implement a cohesive strategy across all platforms to align with business goals and increase our brand awareness
Work with marketing peers to establish content themes
Develop and maintain an editorial calendar that maps out content development plans in conjunction with marketing goals and integrated campaigns
Create and manage content, promotions and campaigns while tracking their success on platforms such as social media ads, blogging, Twitter chats, social contests, YouTube video, LinkedIn conversations, and the content and links posted through additional channels
Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
Stay up-to-date with current technologies and trends in social media, design tools and applications to reach our target audiences
Drive consistent, relevant traffic and leads from our social network presence
Plan and execute, with brand consistency, all web, SEO, marketing database, email, social media, content and display advertising campaigns
Build and manage the company social media profiles and presence, including Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube, Snapchat and potential additional social channels
Think critically and strategize in terms of creating original marketing plans that are tailored to each agent's individual needs as well as creating a strategy for the company
Develop an optimal content schedule, considering web traffic and customer engagement metrics
Build and support SEO strategies, including optimizing key words in content marketing projects
Optimize copy and landing pages for paid search engine marketing campaigns
Identify habits of our online customers and suggest ways to reach a broader audience
Document and represent the company at various community and outreach events and live event coverage, including on-site posting, photography, interviews and networking
Execute copy development consistent with our brand voice and deliver on-key strategic campaigns/projects, including writing copy for direct mail, email campaigns, sales collateral and other sales/marketing materials that will resonate with our customers
Develop and maintain website content to promote communications and initiatives
Monitor and analyze SEO and social/web traffic metrics and user engagement (e.g. click-through and bounce rates)
Monitor, analyze and advise on needed modifications to our Search Engine Marketing (SEM) campaigns to ensure ad effectiveness and desired conversion
Set specific objectives and develop reports for showing results and return on investment (ROI)
Provide effective project management for communication materials through a variety of print and digital media outlets, including internet, social media, direct mail, advertising, events and public relations
Manage social media/digital content marketing campaigns and day-to-day activities including:
Develop, curate and manage relevant social media and digital content strategies along with editorial calendars to reach our target customers

o Monitor, listen, and respond to users in a "social" way while cultivating leads
o Implement and manage promotions and social ad campaigns
o Manage and monitor efforts to build online review and reputation and respond accordingly
o Manage and report monthly on social media insights, online reviews, customer/fan feedback, web traffic and analytics
o Analyze marketing metrics and change strategy accordingly

Listen and engage in relevant social discussion about our company, competitors, and/or industry from existing customers, leads and from new audiences

Manage multiple agent services as a profit center to the company while working closely to partner and strategize with other departments (accounting, training, operations)
Manage companies and multiple individual real estate agent social media accounts, strategies, social advertising, Pay Per Click, and Search Engine Optimization whom opt-in utilizing the departments services

Education and Experience
Equivalent combination of education and experience is considered.

7-10 years of Marketing related experience
Bachelor's Degree in marketing, English, writing, journalism, communications or related field is preferred
Minimum of 3-5 years of experience in managing social media channels and developing content is required
Excellent verbal and written communications skills; excellent proofreading skills
Experience building audiences online or offline is required
Strong knowledge of Adobe Creative Suite products, SEO, SEM, Google Analytics and social media tools
Google AdWords Certification is a plus
Excellent analytical and organizational skills, including experience with Google Analytics, Facebook ads, and similar technology
Forward-thinking and team-oriented with the ability to educate and train others in use of technology
Extensive experience in taking solutions from idea to implementation
Ability to work independently and thrive in a fast-paced, fluid environment, meeting tight deadlines and high expectations
Familiarity with real estate and its terminology is a plus
Familiarity with graphic design principles and visual branding elements is a plus
Utilize established social media publishing and listening tools for content optimization, influencer identification, and competitor insights

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Light travel may be required within the continental United States.

About Us

Berkshire Hathaway PenFed Realty, LLC is a full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets. Founded in 2006, we are a wholly owned subsidiary of one of the country's largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect. PenFed's products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena. With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.

PenFed is an Equal Opportunity Employer
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.

HR. Website URL:


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About PenFed

Pentagon Federal Credit Union (PenFed) is one of the strongest and safest financial institutions with more than $14 billion in assets, offering mortgages, credit cards, automobile loans, personal loans, checking, money market savings, and much more. PenFed is comprised of member-owners, headed by a volunteer Board of Directors. PenFed has offices located in Alexandria, Virginia; Omaha, Nebraska; and Eugene, Oregon, as well as our branch locations. Employment opportunities may be available in mortgage services, collections, IT, or branch operations. PenFed offers an excellent benefits package that includes medical, dental, and vision coverage; education assistance; bonus opportunities; disability and life insurance; and a 401 (k) with employer match. Let us help you discover where you fit in!

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