Posted by: KeyW on Apr 16, 2018
We need a person with a unique talent for coordinating the challenges that arise as this new suite rolls out, liaising with our user communities around the globe to ensure that every need is addressed. Coordinating with the engineering teams, senior management, and customer communities to ensure that issues get resolved is at the core of this role.
You will be highly visible, and will be improving the lives of tens of thousands of people supporting our customer's mission.
Help Desk and/or IT customer service experience. Experience with troubleshooting technical problems. Experience identifying, analyzing, defining, and coordinating user, customer and stakeholder needs and translating them into technical requirements. Experience troubleshooting and problem solving technical and non-technical issues (e.g. equipment, systems, networks, computer operations, etc.). 8 Years of job related experience and an Bachelor's Degree. Desired Qualifications:
Basic experience with SharePoint site development. Experience with the Sponsor and/or Program Stakeholders. Familiarity with ESMT. ITIL Foundations Desired - Certification. Familiarity with Enterprise Project Management (EPM). Excellent oral and written communication skills. Degree:
Minimum Bachelor's degree. Clearance Requirement:
Active TS/SCI Polygraph clearance is required. KeyW is an EEO employer . We are committed to providing fair and equal employment consideration, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
About the Organization
KeyW is a pure-play national security solutions provider for the Intelligence, Cyber and Counterterrorism Communities' toughest challenges. We support the collection, processing, analysis and dissemination of information across the full spectrum of their missions. We employ and challenge more than 2,000 of the most talented professionals in the industry with solving such complex problems as preventing cyber threats, transforming data into intelligence and combating global terrorism.
KeyW, together with its direct and indirect subsidiaries, encourages and actively supports a policy of Equal Employment Opportunity and commits to provide equal opportunity to each individual, regardless of race, color, religion, gender, sexual orientation, age, national origin or ancestry, marital status, veteran status, disability or any other classifications protected by Federal, State or local law. In fact, we foster an environment that promotes diversity, balance and fun-because we believe in the importance of having a workplace as unique as the challenges we solve.
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