Customer Experience Agent
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Connecting employers with military veterans!

Posted by: Cleveland Brothers on Jun 13, 2018


Location:

Murrysville, PA

Job Description:

Job Purpose:
Enhance Cleveland Brothers' reputation by correctly handling incoming calls and providing excellent customer service to all who engage our services.
Duties:
Field incoming calls by obtaining callers' information and correctly directing caller to the appropriate party Ensure the customer is well served by practicing customer service approach including: o Warm transferring calls
o Avoiding voicemail if possible
o Fulfilling customer's need by supplying information when appropriate
Correctly log calls, ensuring that meaningful reporting is possible Provide feedback and communication to team on ongoing basis to improve offerings and ensure coverage Where customer-facing, greet walk-in customers, vendors, or associates and inquire about their visit to provide information or direct to appropriate individual or location Other duties as required Skills/Qualifications:
Should have 1 year of Customer Service experience Customer focused, results & detail oriented Excellent listening skills and the ability to ask probing questions Must conduct oneself in a professional manner and maintain professional appearance Basic/intermediate computer/data entry skills Education: High School Diploma
Related Experience:
Strong oral and written communication skills Knowledge of the construction and/or power systems industries/products a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleveland Brothers Equipment Company https://clevelandbrothers.applicantpool.com

HR. Website URL:

https://careers.clevelandbrothers.com/jobs

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About Cleveland Brothers Equipment Co.

We Are Looking For Great Technicians! Cleveland Brothers Equipment Co., Inc. can trace its origin back to 1937 when Bob and Roy Cleveland started a landscaping contracting company. The company evolved throughout the years working on numerous high profile jobs. In response to their development they started searching for new opportunities, Bob and Roy eventually took over the Caterpillar dealership in Central Pennsylvania. On October 10, 2005 Cleveland Brothers acquired Beckwith Machinery Company. In addition Cleveland Brothers also acquired One Call Rentals, a network of Cat Rental Stores in Western Pennsylvania and Northern West Virginia. One Call Rentals handles Caterpillar compact construction equipment and allied equipment such as air compressors and aerial lifts. This expansion allowed the Cleveland Brothers family of companies to serve 59 Pennsylvania counties in an area that stretches from the Northeast corner of the state throughout all of Central and Western Pennsylvania. Included in this new territory are 17 counties in Northern West Virginia and 2 in Western Maryland. Caterpillar Dealerships are great places to work, and Cleveland Brothers, who is serving Pennsylvania and West Virginia, is one of the best. With competitive compensation, affordable cost of living, proximity to big cities and outdoor adventures, Cleveland Brothers is a great place to start your next career. Looking for a Career as a CAT Technician? We NEED great people! See open positions at: www.clevelandbrothers.com/careers

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