Service Desk Manager
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Connecting employers with military veterans!

Connecting employers with military veterans!

Posted by: Perspecta on Feb 20, 2019


Location:

Alexandria, VA

Job Description:

Description
Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work.   We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves-to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways-not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's  talented and robust workforce-14,000 strong-stands ready to welcome you to the team. Let's make an impact together.

The Customer Support Service Desk manager leads the daily operations of the service desk/desktop support functions of WHS EITSD.  Customer Support Service desk manager oversees a team of highly skilled staff members with a broad range of skillsets ranging from CRM, IT, Telecom support and  desk side technicians that will provide service desk incident response, perform desk side service when required, maintain asset records procedures when a reportable asset is relocated or reassigned to a new customer and other functions as supporting a 24x7 Service desk operation.Qualifications
Education and Experience Required:

• US Citizenship

• BA, BS or other Bachelor's degree in an IT related field. 
• 7-10 Years experience

Knowledge and Skills Required:

• ITIL Intermediate - Service Life Cycle certification
• MS Solutions Expert or MS Systems Engineer
• Security Clearance: Top Secret

EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories

HR. Website URL:

https://careers.perspecta.com/search-jobs

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About Perspecta

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work. We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.

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