Energy & Transportation Service Supervisor

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Posted by: Cleveland Brothers on Sep 11, 2019


New Stanton, PA

Job Description:

DEFINITION: In accordance with management directives this position provides supervision to shop and field employees covered by a collective bargaining agreement, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.
SUMMARY OF DUTIES: This position may perform any combination of the following duties at our New Stanton branch:
- Effectively manage Industrial shop, field and truck shop service personnel, while fostering good union management relations
- Maintain existing sales and increase sales to existing and new customers
- Maintain high level of customer satisfaction by identifying and resolving problems promptly
- Manage service expenses and profitability
- Maintain service Key Process indicators (KPI) results to acceptable levels
- Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines
- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures
- Investigate and report on job related accidents or safety concerns
- Coordinate outside vendor repair work with shop work in progress
- Ensure all warranty requirements are met
- Actively enforce all Company policies and procedures
- Conduct performance evaluations
- Assign building maintenance duties on daily basis
- Operate basic office equipment
- Perform other work related duties as assigned
- Comprehensive knowledge of industrial engine and over the road trucks and their application
- Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
- Effective verbal and written communication skills
- Ability to meet deadlines and handle multiple tasks
- Ability to learn new systems and processes
- Solid computer skills with a working knowledge of Microsoft Office products
- Ability to read, understand, interpret and convey technical information
- Strong customer service orientation
Graduate of a technical school, Business degree, military school, or relevant working experience acceptable to the company.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleveland Brothers Equipment Company

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About Cleveland Brothers Equipment Co.

We Are Looking For Great Technicians! Cleveland Brothers Equipment Co., Inc. can trace its origin back to 1937 when Bob and Roy Cleveland started a landscaping contracting company. The company evolved throughout the years working on numerous high profile jobs. In response to their development they started searching for new opportunities, Bob and Roy eventually took over the Caterpillar dealership in Central Pennsylvania. On October 10, 2005 Cleveland Brothers acquired Beckwith Machinery Company. In addition Cleveland Brothers also acquired One Call Rentals, a network of Cat Rental Stores in Western Pennsylvania and Northern West Virginia. One Call Rentals handles Caterpillar compact construction equipment and allied equipment such as air compressors and aerial lifts. This expansion allowed the Cleveland Brothers family of companies to serve 59 Pennsylvania counties in an area that stretches from the Northeast corner of the state throughout all of Central and Western Pennsylvania. Included in this new territory are 17 counties in Northern West Virginia and 2 in Western Maryland. Caterpillar Dealerships are great places to work, and Cleveland Brothers, who is serving Pennsylvania and West Virginia, is one of the best. With competitive compensation, affordable cost of living, proximity to big cities and outdoor adventures, Cleveland Brothers is a great place to start your next career. Looking for a Career as a CAT Technician? We NEED great people! See open positions at:

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