Posted by: PenFed on Nov 14, 2017
Senior Manager, Unified Communications
The primary purpose of this job is to lead a technical team in engineering, deploying and maintaining enterprise contact center and unified communications solutions in support of infrastructure and business project delivery. This position is essential to forming and delivering the future state of PenFed's communications environment, which includes services such as voice, audio, video and web conferencing.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Assume complete ownership and responsibility to create and run a highly efficient, high quality Unified Communications Team and is motivated by setting and committing to aggressive project deadlines.
Serve as the primary IT management leader supporting communications related efforts that facilitate PenFed operations and business related initiatives.
Desire to manage in a fast paced environment with changing customer needs, technology requirements and strategic direction.
Ability to prioritize IT and business needs effectively to meet timelines.
Ability to articulate technical situations to a non-technical audience as needed.
Proficient at leading presentations for a broad audience of peers, business partners and executive leaders.
Collaborate with business and technical staff from all areas of the company to identify and to meet business requirements or resolve technical issues with the supported systems.
Manage infrastructure projects to ensure the proper identification of scope and requirements, to meet functional and performance needs.
Continuously look for cost saving and time reduction in all aspects of technology development and share ideas and approaches across technology teams.
Build and manage teams to oversee the compilation of design documentation and work across teams to ensure technology deployment is coordinated and well supported.
Build and manage technical professionals to maintain long-term, sustained growth of the IT unified communications team.
Establish a strong relationship with third parties to ensure a proactive understanding of technical capabilities, while effectively supporting enhancements and problem resolution in the unified communications platforms.
Maintain strong professional relationships outside of the organization and keep current with new technologies by following other financial organizations, user groups and relevant webinars.
Provide proactive management of IT staff through continuous, open communication supported by effective application of personnel actions and reviews.
Designate improvement opportunities and realize those opportunities thru innovative approaches which coalesce with the mission and goals of IT.
Demonstrate transformational leadership qualities of developing and communicating a clear vision and innovative strategies. Utilize in depth architectural and technical knowledge and possess the ability to identify areas for improvement related to automation and business process operational efficiencies within project.
Represent PenFed and IT strategic intents in all areas of work.
Education and Experience
Equivalent combination of education and experience is considered.
Bachelor's Degree in a related field is required.
Minimum of ten (10) years' of experience in technical management and designing/leading technical IT teams.
Rich experience leading transformational projects involving in all phases architecture, design and implementation.
Experience with Avaya and Cisco unified communications systems is required.
Strong understanding of conferencing and call center technologies in support of member and employee experience is required.
Firm understanding of infrastructure development and agile delivery methodologies.
This position will directly supervise employees.
Licenses and Certifications
There are no additional certifications required.
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Limited travel to various worksites is required.
Founded in 1935, and still growing, we began as the War Department Federal Credit Union. Today, PenFed is one of the country's strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets. We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa.
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.
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