Construction Equipment Service Supervisor

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Posted by: Cleveland Brothers on Sep 11, 2019


State College, PA

Job Description:

In accordance with management directives this position directs the activities of the Main Shop Service Department, in the performance of shop repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost effective product line support possible.

This position mandates that the employee be able to perform all of the following functions:
- Supervise and develop the personnel of the department
- Receive and respond to customer requests or inquiries on equipment repairs
- Assist in determination of needed repairs and the timing of repairs
- Research information from literature and computer based sources
- Assign and schedule equipment and personnel to shop repairs
- Other functions as assigned by necessity

This position may perform any combination of the following duties:
- Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
- Foster good management relations
- Decide upon and administer employee discipline as required
- Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
- Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
- Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop
- Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
- Devise work schedules for repairs to be performed in the repair shop which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
- Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
- Perform other work related duties as assigned

Degrees or Other Special Requirements:
- Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
- Thorough understanding of Company practices and policies in relation to the direction of the work force
- Significant talent in the direction and scheduling of persons to achieve the highest possible degree of productivity
- Considerable written and verbal communication skills for the conveyance of instructions
- Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency 
- Provide superior customer service and product support through management of all aspects of the service department
- Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.

Proven success in managing and developing staff. Superior interpersonal and relationship building skills. Precise documentation, organized, and detail oriented. Ability to manage day to day operations. Strong verbal and written communication skills. Intermediate computer skills. Proficiency with MS office software, Lotus Notes and DBSi. Responsible for growing and continuing to improve efficiency.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleveland Brothers Equipment Company

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About Cleveland Brothers Equipment Co.

We Are Looking For Great Technicians! Cleveland Brothers Equipment Co., Inc. can trace its origin back to 1937 when Bob and Roy Cleveland started a landscaping contracting company. The company evolved throughout the years working on numerous high profile jobs. In response to their development they started searching for new opportunities, Bob and Roy eventually took over the Caterpillar dealership in Central Pennsylvania. On October 10, 2005 Cleveland Brothers acquired Beckwith Machinery Company. In addition Cleveland Brothers also acquired One Call Rentals, a network of Cat Rental Stores in Western Pennsylvania and Northern West Virginia. One Call Rentals handles Caterpillar compact construction equipment and allied equipment such as air compressors and aerial lifts. This expansion allowed the Cleveland Brothers family of companies to serve 59 Pennsylvania counties in an area that stretches from the Northeast corner of the state throughout all of Central and Western Pennsylvania. Included in this new territory are 17 counties in Northern West Virginia and 2 in Western Maryland. Caterpillar Dealerships are great places to work, and Cleveland Brothers, who is serving Pennsylvania and West Virginia, is one of the best. With competitive compensation, affordable cost of living, proximity to big cities and outdoor adventures, Cleveland Brothers is a great place to start your next career. Looking for a Career as a CAT Technician? We NEED great people! See open positions at:

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